SUPPORT

Contact us

For help with Reachward, email us. A real person on the team reads every message, and we aim to reply within a few business days.

To help us help you faster, include:

• Your iPhone model and iOS version
• Your Reachward version, if you know it
• What happened, what you expected, and any screenshots

Purchases

All in-app purchases are processed by Apple. We never see your payment details.

• A purchase didn't arrive: make sure you're connected to the internet and signed in with the Apple Account you bought it with, then reopen the game. If it still hasn't appeared, email us with the date and the item name.
• Refunds: Apple handles all refunds. Request one at reportaproblem.apple.com.

Saves & iCloud

Your progress is saved on your device and, when iCloud is on, synced through your own iCloud account. We have no access to your save, so we can't restore or edit it from our side.

• To sync between devices: sign in to the same Apple Account on each device and make sure iCloud is enabled for Reachward.
• Before switching or resetting a device: open the game once while online so your latest progress syncs.

Reporting bugs

Found something broken out past the Reach? Email us with the details above, or let us know on our Discord. Steps to reproduce the problem are the most useful thing you can send.

TestFlight

Reachward is launching on TestFlight first. If you're testing a beta build, you can also send feedback directly from the TestFlight app. Taking a screenshot while playing will prompt you to share it with us.

Community

Join other players, share builds, and follow development on our Discord server.